SHIPPING POLICY

Last updated: 2 September 2026

This Shipping Policy applies to orders placed through Drone Fisher at dronefisher.com.au.

Shipping Availability and Charges

Drone Fisher delivers orders using a range of Australian suppliers, distributors, fulfilment partners and delivery carriers.

Available shipping methods and charges are calculated based on the products in your order and your delivery location. Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If no delivery option is available for your address at checkout, we may not currently be able to accept an online order for that destination.

Estimated Delivery Time

Our estimated delivery timeframe for orders within Australia is 2–5 days.

This timeframe is an estimate rather than a guaranteed delivery date. Delivery times may occasionally vary depending on product availability, your location, the supplier or fulfilment location, carrier conditions, public holidays and periods of unusually high demand.

Where a different delivery estimate applies to a particular product or order, we will provide that information where reasonably available.

Order Processing and Fulfilment

Drone Fisher works with Australian suppliers, distributors, carriers and fulfilment partners to process and deliver orders.

Products may be dispatched directly from different fulfilment locations depending on availability and where the product is stocked.

Order processing and dispatch may be affected by factors including:

• product availability;

• supplier or fulfilment location;

• delivery destination;

• carrier availability;

• public holidays; and

• seasonal or unusually high order volumes.

Any delivery or processing timeframe displayed on our website, at checkout or in an order communication is an estimate unless expressly stated otherwise.

Multiple Shipments

Orders containing more than one product may occasionally be divided into separate shipments.

This may occur when products are:

• supplied by different suppliers;

• stored at different fulfilment locations; or

• shipped using different carriers.

You may therefore receive more than one parcel for a single order.

Where tracking information is available, it will normally be provided after the relevant shipment has been dispatched.

Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you discover an error in your delivery address or other delivery information, contact us as soon as possible at [email protected].

We will make reasonable efforts to update the information before dispatch. However, changes cannot be guaranteed once an order has entered processing, fulfilment or has been dispatched.

PO Boxes, Parcel Lockers and Remote Areas

Delivery availability can vary depending on the product, supplier, carrier and fulfilment location.

Some products may not be deliverable to PO Boxes, parcel lockers or certain remote locations.

Available delivery options will normally be shown during checkout.

Delivery to some regional or remote areas may take longer than our standard estimated delivery timeframe.

Delivery Delays

While most orders are expected to arrive within our estimated 2–5 day delivery timeframe, delays can occasionally occur due to circumstances outside our reasonable control.

These may include:

• carrier delays;

• severe weather;

• natural disasters;

• public holidays;

• transportation disruptions;

• unusually high order volumes;

• supplier or fulfilment delays; or

• other events affecting delivery or logistics networks.

If we become aware of a significant issue affecting your order, we will take reasonable steps to assist you.

Lost or Missing Deliveries

If your tracking information indicates that a parcel has been delivered but you have not received it, please contact us promptly at [email protected].

Please provide your order number and any relevant tracking information so we can investigate the delivery with the carrier or fulfilment partner.

We may need to complete this investigation before determining the appropriate resolution.

Nothing in this process limits any rights or remedies you may have under the Australian Consumer Law.

Products Damaged During Delivery

If a product arrives damaged, please contact us promptly at [email protected].

Please include your order number and, where reasonably possible, photographs showing the product, packaging and damage. This information can assist us in investigating the issue and arranging an appropriate resolution.

Drone Fisher remains responsible for dealing with applicable consumer remedies relating to products sold by us, even where shipping or fulfilment is performed by another company.

Nothing in this section limits your rights under the Australian Consumer Law.

International Shipping

Where international delivery is available, the relevant delivery options will be displayed at checkout.

International orders may be subject to customs duties, taxes, import charges, regulatory requirements or other fees imposed by the destination country.

Unless checkout specifically states that these charges are prepaid, they may be payable by the recipient.

Customers are responsible for ensuring that products can lawfully be imported, possessed and used in their destination country.

International delivery timeframes may differ from our standard Australian 2–5 day estimate.

Nothing in this section limits any rights that cannot lawfully be excluded.

Returns

Please do not send a return directly to a supplier, distributor or other address unless Drone Fisher has provided you with return instructions.

Before returning a product, please review our Return and Refund Policy and contact us at [email protected].

Once a return has been approved, we will provide the appropriate return instructions and destination.

Stock Availability and Confirmation

Stock availability shown on our website reflects the most recent information available to us from our Australian suppliers and fulfilment partners.

Because supplier inventory can change between stock checks and order placement, all orders are subject to final stock confirmation before fulfilment.

If an item becomes unavailable after you place an order, we will contact you promptly. You may choose an available alternative where appropriate, or receive a full refund for the unavailable item.

We will not substitute a product without your agreement. Nothing in this section limits your rights under Australian Consumer Law.

Contact Us

If you have questions about shipping, delivery or an existing order, please contact:

Email: [email protected]
Website: dronefisher.com.au

Drone Fisher