Privacy policy
PRIVACY POLICY
Last updated: 31 August 2026
Drone Fisher respects your privacy.
This Privacy Policy explains how personal information may be collected, used, disclosed and protected when you visit dronefisher.com.au, place an order, communicate with us or otherwise use our services.
Where the Privacy Act 1988 (Cth), Australian Privacy Principles or other applicable privacy laws apply to us, we handle personal information in accordance with those requirements.
Personal Information We May Collect
Depending on how you interact with Drone Fisher, we may collect information including:
your name;
email address;
billing and delivery information;
order and transaction information;
products purchased;
order, return and refund history;
customer account information;
communications sent to us;
customer support information;
warranty and return information;
product reviews or other content you submit;
IP address;
device and browser information;
website usage information;
cookie and analytics information; and
marketing preferences and interactions.
Payment transactions are processed using Shopify and applicable payment providers.
Drone Fisher does not need to receive or store your complete payment card details to operate our online store.
How We Collect Information
Information may be collected when you:
visit or browse our website;
place an order;
create or use a customer account;
contact us;
request customer support;
request a return or warranty remedy;
submit a review or form;
subscribe to marketing communications; or
interact with features provided through our website.
Certain information may also be collected automatically through cookies, analytics technologies and similar systems.
We may receive relevant information from service providers involved in operating our store, processing payments, detecting fraud, fulfilling orders, delivering products, providing customer support or supplying other ecommerce services.
How We Use Personal Information
We may use personal information to:
process and manage orders;
arrange fulfilment and delivery;
process payments;
provide customer support;
manage returns and refunds;
manage warranty and consumer guarantee claims;
communicate about orders;
maintain customer accounts;
prevent fraud and abuse;
protect our website and customers;
operate and troubleshoot our website;
improve our products and shopping experience;
provide search, reviews and other website functionality;
perform analytics;
send marketing communications where permitted;
maintain business, tax and accounting records;
comply with legal and regulatory obligations;
resolve disputes; and
establish, exercise or defend legal rights.
Service Providers and Disclosure
We may disclose personal information where reasonably necessary to businesses that help us operate Drone Fisher.
These may include:
Shopify;
payment processors;
banks and payment providers;
fraud-prevention and security providers;
suppliers;
distributors;
fulfilment partners;
shipping carriers;
cloud and IT service providers;
customer support systems;
product review providers;
website search providers;
analytics providers; and
marketing platforms that we choose to use.
A supplier or fulfilment partner may receive information such as your name and delivery details where necessary to fulfil your order.
We may also disclose information:
where required or authorised by law;
to professional advisers;
to protect our legal rights, systems or customers; or
in connection with a legitimate business sale, acquisition or restructure.
Shopify
Our ecommerce store is powered by Shopify.
Shopify processes information relating to customers and website visitors in order to provide ecommerce, checkout, payment, security and related services.
Shopify's own privacy documentation also applies to information that Shopify processes.
Cookies and Similar Technologies
Drone Fisher and service providers may use cookies, pixels and similar technologies for purposes including:
essential website functionality;
security;
remembering preferences;
shopping cart functionality;
analytics;
website performance; and
advertising or marketing where enabled.
Available privacy controls may vary depending on your location and the technologies enabled on our store.
You may also be able to manage cookies through your browser settings. Disabling certain cookies may prevent parts of the website from operating correctly.
Marketing Communications
Where permitted by law, we may send marketing communications if you have subscribed or otherwise provided the necessary permission.
Marketing emails will include a method for unsubscribing.
You can also ask us to stop sending marketing communications by emailing [email protected]
Administrative communications concerning an existing order or account may still be sent where necessary.
Overseas Processing
Some of the service providers used to operate an ecommerce business may process or store information outside Australia.
The countries involved can vary depending on the service provider and its infrastructure.
Where applicable law imposes requirements concerning overseas disclosures or transfers, we will take reasonable steps consistent with those requirements.
Data Security
We use reasonable administrative and technical measures appropriate to an online retail business to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
Personal information may be retained for as long as reasonably necessary for purposes including:
fulfilling orders;
customer support;
returns and warranties;
fraud prevention;
accounting;
taxation;
legal compliance;
dispute resolution; and
maintaining appropriate business records.
Information may subsequently be deleted, de-identified or retained where required or permitted by law.
Access and Correction
You may request access to personal information we hold about you or ask us to correct information you believe is inaccurate, incomplete, out of date or misleading.
Requests can be sent to [email protected]
We may need to verify your identity before providing access to information or making changes.
Privacy Complaints
If you have a privacy concern or complaint, email [email protected]
Please provide enough information for us to understand and investigate the issue.
We will review privacy complaints and respond within a reasonable period.
Where the Australian Privacy Principles apply to us, additional complaint rights may be available through the Office of the Australian Information Commissioner.
Children
Our online store is intended for customers who can lawfully enter into purchases.
We do not knowingly seek to collect personal information from children for purposes unrelated to operating our store and providing our services.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, technologies, suppliers, business practices or legal obligations change.
The current version will be published on this page with its latest update date.
Contact
Email: [email protected]